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Shipping Protection — Insurance Conditions

Subject of protection under Shipping Protection

The package sent by the consumer is subject to protection.

Coverage conditions

This Shipping Protection covers damage, loss, or theft of the package during shipment to the recipient.

Exclusions

The following situations are excluded from coverage:

  • Damage caused by intent or gross negligence on the part of the sender.
  • Damage resulting from improper packaging of the package by the sender.
  • Damage resulting from the absence of essential information on the package, such as the absence of a correct delivery address.
  • Damage caused by delays in the transport process that are beyond the control of Goedkooppakket, such as natural disasters, strikes, terrorism, or other unforeseen circumstances.
  • If the track and trace data or the weighing of a package shows that a shipment has not been sent, or that no contents have been sent.

Excluded from Shipping Protection

The following products are excluded from Shipping Protection:

  • Flowers and plants
  • Art
  • Glass items
  • Cotton (in its raw / unprocessed form)
  • Food
  • Live animals
  • Loose gemstones and precious metals
  • Money
  • Cigarettes
  • Eggs
  • Bulk products
  • Televisions, laptops & phones

The following countries are excluded from Shipping Protection:

  • Afghanistan
  • Angola
  • Bolivia
  • Iraq
  • Iran
  • Nigeria
  • North Korea
  • Paraguay

Note: any country that is currently or at the time of concluding Shipping Protection under embargo by the United States or the United Nations is excluded.

Coverage amount

The maximum coverage amount for this Shipping Protection is €300, depending on which Shipping Protection the consumer has purchased. This amount represents the maximum value of the package, including shipping costs.

Reporting procedure

In the event of damage, loss, or theft of the package, the sender or the online store to which the item was shipped must report this to Goedkooppakket as soon as possible, but no later than 14 days after discovery.

The report must contain the following information:

  • GP number of the order on Goedkooppakket
  • Tracking number of the relevant shipment
  • Date of shipment
  • The weight, dimensions, and description of the contents
  • Description of the damage, loss, or theft
  • Proof of the value of the package, such as purchase receipts or invoices

In case of damage:

  • Photo of the package with the shipping label visible
  • Photos of the damage to the contents of the package

In case of loss:

  • Proof from the recipient that the package is damaged or not received
  • Pick-up report or proof of delivery at the post office

Compensation

If Goedkooppakket accepts the damage claim, it will pay the compensation to the consumer within 7 days of receipt of all necessary documentation. The compensation will not exceed the amount of the damage, loss, or theft suffered. Mediation and insurance costs are not covered by the Shipping Protection.

Duration

This Shipping Protection is valid for the duration of a single shipment of the package. The policy automatically expires upon receipt of compensation or rejection of the claim.

Applicable law

This policy is governed by Dutch law.

Agreed

By purchasing Shipping Protection at checkout, the sender agrees to the terms and conditions as set out in these Terms.

Questions? Contact us.