General Terms and Conditions GoedkoopPakket & Jouw Receptioniste 2024

Article 1 — Definitions

In these General Terms and Conditions, the following terms are used with the following meanings, unless expressly stated otherwise or unless the context indicates otherwise:

GoedkoopPakket is the trade name of Jouw Receptioniste for the Dutch-speaking market.

GoedkoopPakket: the user of these general terms and conditions: GoedkoopPakket, established at Kleine Hisveltplein 46, 6826 LH Arnhem, registered with the Chamber of Commerce under CoC number 92176275;

services: the services provided to the customer within the framework of the agreement;

product: the product that GoedkoopPakket supplies to the customer within the framework of the agreement, such as, but certainly not limited to, shipping and packaging materials;

customer: any natural or legal person who enters into an agreement with GoedkoopPakket;

agreement: the agreement between GoedkoopPakket and the customer;

website: the websites www.goedkooppakket.nl, www.goedkooppakket.be and www.senddirect.com, which are managed by GoedkoopPakket.

Article 2 — General

These General Terms and Conditions apply to all agreements between GoedkoopPakket and the Customer to which GoedkoopPakket has declared these General Terms and Conditions applicable. These terms and conditions also apply to all agreements with GoedkoopPakket for the execution of which third parties must be involved. Any deviations from these General Terms and Conditions are only valid if they have been expressly agreed upon in writing or electronically. The applicability of any purchasing or other terms and conditions of the Customer is expressly rejected. If one or more of the provisions in these General Terms and Conditions are null and void or should be annulled, the remaining provisions of these General Terms and Conditions shall remain fully applicable. GoedkoopPakket and the Customer shall then enter into consultation in order to agree on new provisions to replace the null and void or annulled provisions, whereby, if and insofar as possible, the purpose and intent of the original provision shall be taken into account.

Article 3 — Offers and quotations

All offers and quotations are without obligation, unless stated otherwise. GoedkoopPakket is not bound by its offer in the event of printing, typesetting, or programming errors in its quotation, mailings, or on the website. If the acceptance deviates (on minor points) from the offer included in the quotation, GoedkoopPakket is not bound by it. The agreement shall then not be concluded in accordance with this deviating acceptance. A composite price quotation does not oblige GoedkoopPakket to perform a portion of the assignment for a corresponding portion of the stated price. Offers or quotations do not automatically apply to future assignments. Provided quotations and price lists must be treated confidentially by the customer.

Article 4 — Registration, customer data and login codes

To make use of the services, the customer must complete the order form on the website. All information provided by the customer to GoedkoopPakket during registration must be accurate and complete. The customer must treat login codes provided by GoedkoopPakket confidentially and with care and disclose them only to authorized personnel. GoedkoopPakket can never be held liable if unauthorized third parties make use of the customer's login codes.

Article 5 — Execution of the agreement

The services provided by GoedkoopPakket are clearly described on the website. GoedkoopPakket will perform the work to the best of its ability and as a diligent professional. GoedkoopPakket is only obliged to perform the agreement if the customer has provided the data and information requested by GoedkoopPakket, in the form and manner desired by GoedkoopPakket. GoedkoopPakket has the right, in the performance of the agreement, without notification to the customer, to engage third parties, procure goods from third parties, purchase services from third parties, and have the agreement performed wholly or partially by third parties, and to pass on the associated costs to the customer. For the delivery of the services, GoedkoopPakket is dependent on the services of PostNL, bPost, DPD, or DHL. GoedkoopPakket is not liable for damage of any nature or from any cause whatsoever, caused by the services of PostNL, bPost, DPD, or DHL or any other carrier. GoedkoopPakket is entitled to temporarily disable the website for maintenance purposes.

GoedkoopPakket supplies only the address labels (“parcel stamps”), but is not involved in, nor liable for, the delivery of the package itself.

Article 6 — Additional costs

If the agreement is extended or modified at the customer’s request, or if unforeseen circumstances arise, this may result in additional costs. The customer will be informed of these additional costs as soon as possible. GoedkoopPakket will only commence the work entailing the additional costs after the customer has agreed to them, unless it is an emergency.

Allowances — €75.-

If the package weighs more than 30,000 grams (30 kg) with PostNL or 20 kg with Sandd, pallet freight costs of €75.00 incl. VAT per package will be charged. The customer must pay this surcharge afterwards via the payment link sent within 14 days.

Surcharge not machine-suitable / manual processing — €3.75

If a shipment meets one of the following criteria, PostNL will have to process the package manually. A surcharge will be applied for this, marked NMG (Not Machine Suitable). This surcharge will be charged if the package meets one of the criteria below:

• Larger than: 100 x 50 x 50 cm (provided no XL package / large surcharges have been purchased)
• Smaller than: 10 x 10 x 1 cm
• From 30 kg to 31.5 kg
• Glassware, including bottles of wine (if not packed in machine-compatible packaging) etc. or flowers.
• Laboratory samples or x-rays.
• Indications on the package ‘fragile’.
• All tubes and other packaging forms where the label cannot be applied horizontally.
• Address and barcode not on the largest side.
• Wood and metal, sealed packages and foils (e.g. bubble wrap) or Styrofoam.
• Two or more packages have been joined together into one package using tape or other binding material.
• Contents are not fixed in the packaging (slide back and forth).

To avoid this surcharge, it is advisable to pay close attention to the packaging. Do not use round tubes, avoid markings on the package, affix the label to the longest side, do not tape packages together, and ensure sufficient padding so that the contents do not shift around. This surcharge is one of the most difficult to manage, as multiple factors must be taken into account. Naturally, it is always possible to contact us for packaging advice.

Exceeding maximum package dimensions — €75

Packages exceeding the permitted weight or dimensions may not be sent via GoedkoopPakket. If a package is sent nonetheless and was too large and/or too heavy to be transported in the delivery van, it will be sent via PostNL’s Extra@Home network. In that case, the package was heavier than 30 kilos or larger than the following dimensions:

PostNL has the following maximum dimensions for an XL package (large):

• Longest side: 170cm
• Middle side: 70cm
• Shortest side: 52cm

Reason for return

When a shipment is returned to the sender, the costs are the responsibility of the sender; additionally, the shipping costs for the current shipment will not be reimbursed. These costs will only be charged in the following cases:

• A refusal at the door, undeliverable
• Incorrect address details or when a package is not collected from the depot/service point.
• Two or more packages have been combined into one package using tape or other binding material.

Article 7 — Delivery

The customer must provide the recipient(s)' address details via the GoedkoopPakket website. Once GoedkoopPakket has received these details, the customer will receive the digital address label(s) (Pakketzegel) via GoedkoopPakket as soon as possible. The delivery times stated by GoedkoopPakket are not to be considered a firm deadline. The customer is obliged to accept the delivered products. If the customer fails to do so, the resulting costs, such as storage costs, shall be borne by the customer.

Article 8 — Amendment of data

If the customer moves or the customer's billing address or email address changes, the customer must notify GoedkoopPakket in writing or via email of their new place of residence, domicile, or business and/or new billing address or new email address as soon as possible beforehand, if this can expedite the delivery of a package.

Article 9 — Obligations of the customer

The Customer shall ensure that all data deemed necessary by GoedkoopPakket, or which the Customer ought reasonably to understand necessary for the execution of the agreement, is made available to GoedkoopPakket in a timely manner. The Customer is solely responsible for equipment and other necessities, such as a printer and an internet connection, which are required to make use of the service. If the Customer provides data to GoedkoopPakket, this data shall comply with the specifications prescribed by GoedkoopPakket. The Customer is obliged to inform GoedkoopPakket without delay of facts and circumstances that may be relevant in connection with the execution of the agreement. The Customer shall indemnify GoedkoopPakket against any claims from third parties who suffer damage in connection with the execution of the agreement and which is attributable to the Customer. The Customer shall provide all cooperation to GoedkoopPakket that can reasonably be expected of him in connection with the provision of the service. If the customer has not fulfilled his obligations set out in this article, then all costs incurred by GoedkoopPakket as a result shall be for the account of the customer.

Article 10 — Confidentiality

Both parties are obliged to maintain the confidentiality of all confidential information that they have obtained from each other or from other sources in the context of their agreement. Information is considered confidential if it has been communicated as such by the other party or if it follows from the nature of the information. The party receiving confidential information shall use it only for the purpose for which it was provided.

Article 11 — Prices and fees

All stated prices or rates include VAT, unless otherwise indicated. The prices are based on the prices, wages, taxes, duties, charges, freight, and rates of PostNL, bPost, DPD, or DHL existing at the time of the offer. If, after the conclusion of the agreement, a change occurs in one or more of the cost price factors mentioned above, GoedkoopPakket is entitled to adjust its prices or rates. The customer can find the current prices of the delivered service on the order page. If the customer does not agree with the adjusted prices or rates, the customer is free to discontinue using the services of GoedkoopPakket. Surcharges from the relevant third parties with which GoedkoopPakket collaborates are passed on to the customer retrospectively.

Article 12 — Payment and cancellation

The customer must pay for an order on GoedkoopPakket in advance via iDeal, PayPal, Credit Card, Shipping Credit, or one of the other indicated payment methods. If the payment term is exceeded, the customer shall be in default by operation of law, after having been reminded at least once by GoedkoopPakket to pay within a reasonable period. In that case, the customer shall owe statutory interest from the date on which the sum due became payable until the time of payment. In addition, all costs of collection, both judicial and extrajudicial, incurred after the customer is in default, shall be borne by the customer. In the event of liquidation, bankruptcy, attachment, or suspension of payments by the customer, GoedkoopPakket’s claims against the customer shall become immediately due and payable.

If a customer wishes to cancel their purchased shipment, they may do so up to 30 days after purchase. The customer will then receive the paid amount back as shipping credit. This shipping credit will be deposited into the customer’s personal account. See Article 20 regarding the general terms and conditions for shipping credit.

Article 13 — Force Majeure

GoedkoopPakket is not obliged to fulfill any obligation towards the customer if GoedkoopPakket is prevented from doing so as a result of a circumstance that is not attributable to its fault, nor is it for its account pursuant to law, legal act, or generally accepted views (“force majeure”). Circumstances as referred to in the previous paragraph include, but are not limited to: disruptions in connections to and from the internet, transport delays, strikes, lockouts, government measures, and the failure of carriers, suppliers, and/or other third parties to fulfill their obligations. Force majeure is also understood to mean a failure by engaged third parties which are necessary for the provision of the service, as well as any other situation over which GoedkoopPakket cannot exercise (decisive) control. In the event of force majeure, GoedkoopPakket shall be provisionally relieved of its obligation to deliver or to perform the agreed work. Whether this will be and remain the case, either wholly or partially, or whether there will merely be a suspension of delivery and/or performance, will depend on the circumstances of the case. In the event that an opportunity arises to deliver and/or perform, either subsequently or in a modified manner, both GoedkoopPakket and the customer shall be obliged to utilize such an opportunity, possibly subject to an adjustment of the amounts payable by the customer.

Article 14 — Liability & Insurance

The information and services appearing on the website may contain technical inaccuracies and/or typographical errors. GoedkoopPakket cannot be held liable for compensating any damage that is a direct or indirect consequence of: an event that is in fact beyond its control and thus cannot be attributed to its actions and/or omissions, as described, inter alia, in Article 13 of these general terms and conditions; any act or omission of the customer, its subordinates, or other persons employed by or on behalf of the customer. GoedkoopPakket is not liable for damage of any nature whatsoever caused by GoedkoopPakket relying on incorrect and/or incomplete data provided by the customer. GoedkoopPakket is not liable for any damage caused by the customer using the address label incorrectly. GoedkoopPakket is not liable for any damage to the product, to other items, or to persons, caused by, for example, incorrect, unskilled use or use contrary to the product’s instructions for use. In no event shall GoedkoopPakket be liable for damage arising from or caused by the customer using the product for a purpose other than that for which it is intended. If the customer or a third party makes modifications to the product supplied by GoedkoopPakket, GoedkoopPakket excludes all liability regarding its operation and any (consequential) damage. GoedkoopPakket does not guarantee that the website is free from malfunctions. The customer acknowledges that service provision may be interrupted for various reasons. GoedkoopPakket will endeavor to provide full continuity of service and to restore the interruption within reasonable timeframes. GoedkoopPakket is not liable for damage resulting from the temporary unavailability of the website. GoedkoopPakket accepts no liability whatsoever if, contrary to GoedkoopPakket’s advice, the customer insists that certain activities must nevertheless proceed. GoedkoopPakket shall never be liable for indirect damage, including consequential damage, lost profits, lost savings, and damage due to business interruption. Should GoedkoopPakket be liable for any damage, the liability of GoedkoopPakket is limited to the amount of the payment made by GoedkoopPakket’s insurer. If the insurer does not make a payment in any case or the damage is not covered by the insurance, the liability of GoedkoopPakket is limited to the invoice amount, or at least to that part of the agreement to which the liability relates. The limitations of liability included in these general terms and conditions do not apply if the damage is due to intent or gross negligence on the part of GoedkoopPakket or its subordinates.

The carriers we work with always strive to deliver a shipment from A to B as efficiently and quickly as possible. Unfortunately, this is not always possible. Our carriers provide an indication of pickup and delivery times, not a guarantee. If a shipment is delayed, the carrier cannot be held liable. As soon as you have a high-value shipment, we always recommend additionally insuring your shipment with transport insurance. You can choose this option by selecting the correct shipping method; examples: Example PostNL: PostNL Insured up to €500. As soon as your shipment is insured, you can submit a claim for damages to us. If this is not the case, the carrier unfortunately cannot process your claim.

To submit an insurance claim, at least the following information must be provided to us:

In case of disappearance/loss:

• Invoice/proof of purchase for the shipped product
• Post office delivery receipt
• Description of package appearance

In case of damage:

• Invoice/proof of purchase for the shipped product
• Photos of the outside of the package
• Photos of the inside of the package, which also show how the product is packed.
• Photos of the entire, damaged product
• Photos of details of the damage
• Description of the damage by the recipient of the package
• Post office delivery receipt

The insurance will reimburse up to a maximum of the current market value of a product. Products that, according to the carrier, may not be shipped (see the PostNL, bPost, DPD, or DHL website) cannot be insured. The purchase amount and date of purchase must be stated on the proof of purchase or invoice. If these documents are not available, the insurer will make an estimate of the current value.

Article 15 — Complaints and statute of limitations

Complaints must be submitted to GoedkoopPakket by the customer in writing or via email within a reasonable time after the complaint has been discovered or could reasonably have been discovered. If a complaint is well-founded, the customer must give GoedkoopPakket the opportunity to still perform the work as agreed or to supply a replacement product. If performing the agreed work or supplying a new product is no longer possible or meaningful, GoedkoopPakket shall only be liable within the limits of Article 14 of these general terms and conditions. Claims and other rights of the customer against GoedkoopPakket, on whatever grounds, shall in any event lapse after the expiration of 30 days from the moment a fact occurs enabling the customer to exercise these rights and/or powers against GoedkoopPakket.

Article 16 — Suspension and dissolution

GoedkoopPakket is entitled to dissolve the agreement if the customer fails to fulfill the obligations under the agreement. Furthermore, GoedkoopPakket is entitled to dissolve the agreement if circumstances arise which are of such a nature that performance of the agreement is impossible or can no longer be reasonably and fairly expected, or if other circumstances arise which are of such a nature that the continued existence of the agreement in its unchanged form cannot reasonably be expected. GoedkoopPakket is entitled to suspend the performance of the obligations arising from the agreement if, after the conclusion of the agreement, circumstances have come to GoedkoopPakket's attention that give good grounds to fear that the customer will not fulfill the obligations. In the event that there are good grounds to fear that the customer will only partially or improperly fulfill the obligations, the suspension is permitted only to the extent that the failure justifies it. GoedkoopPakket is entitled to dissolve the agreement if the customer requests or is granted a suspension of payments, in the event that the customer is declared bankrupt or a petition to that effect is filed, in the event that the customer is unable to meet its debts, proceeds to terminate or liquidate its business, is placed under guardianship, or in the event that an administrator or receiver is appointed. If the agreement is dissolved, GoedkoopPakket's claims against the customer become immediately due and payable. If GoedkoopPakket suspends the performance of its obligations, it retains its rights under the law and the agreement.

Article 17 — Retention of title

All products delivered and yet to be delivered shall remain the exclusive property of GoedkoopPakket until all claims that GoedkoopPakket has or will acquire against the customer have been fully paid. As long as ownership of the products has not passed to the customer, the customer may not pledge the products or grant any other rights thereto to third parties. The customer is obliged to store the products delivered under retention of title with due care and as recognizable property of GoedkoopPakket. GoedkoopPakket is entitled to reclaim the products delivered under retention of title that are still present at the customer's premises if the customer is in default with the fulfillment of his payment obligations or is in or threatens to be in financial difficulties. The customer shall at all times grant GoedkoopPakket free access to his premises and/or buildings for the inspection of the products and/or for the exercise of GoedkoopPakket's rights.

Article 18 — Intellectual property rights

All intellectual property rights relating to the website, the software, and the data provided by GoedkoopPakket to the customer remain with GoedkoopPakket. The customer is not permitted to reproduce, publish, or copy such data.

Article 19 — Security and the Internet

GoedkoopPakket will take appropriate security measures to protect the website against the risks of unauthorized access to or modification, destruction, or loss of the data entered by the customer via the website, but GoedkoopPakket cannot provide any guarantee in this regard.

Article 20 — Shipping Credit

Shipping credit is a personal credit that allows GoedkoopPakket customers to pay for their shipments in full or in part on GoedkoopPakket’s websites.

GoedkoopPakket customers can accumulate shipping credit when purchasing various shipments. It is indicated per shipment whether the customer is accumulating shipping credit. Additionally, customers can choose to purchase shipping credit as a form of credit to pay for shipments more easily and quickly without using other payment methods.

Shipping credit is only usable on one of GoedkoopPakket’s websites. Furthermore, this credit cannot be exchanged for cash or shared with other customers. Additionally, the shipping credit is valid for 1 year. GoedkoopPakket reserves the right to deduct expired shipping credit from the customer’s account without notice.

Article 21 — Final provisions

The version of the general terms and conditions applicable shall always apply as it was at the time the agreement was concluded, unless the customer has accepted the validity of a revised version of the general terms and conditions after the conclusion of the agreement. The parties shall only resort to legal proceedings after having made every effort to settle a dispute amicably. Dutch law applies to every agreement between GoedkoopPakket and the customer. All disputes concerning agreements between the customer and GoedkoopPakket shall be submitted to the competent court in the district where GoedkoopPakket is established, insofar as statutory provisions permit.